Privacy policy

All Grass Solutions Australia (“we”, “us” or “our”) runs the All Grass Solutions website at allgrasssolutions.com.au (the “Site”). This policy explains how we collect, use and disclose the personal information we receive from people who use the Site.

We use personal information only for the purposes this policy describes: running and improving the Site, replying to the enquiries and callback requests you send us through it, and the communications set out below. By using the Site, you agree to us collecting and using information in the way this policy describes.

Information we collect

While you are using the Site, we may ask you for personal information that can be used to contact or identify you. That information can include, but is not limited to, your name. When you fill in one of our enquiry or callback forms, it also includes the details you enter, such as your phone number, email address and suburb, details of your lawn or field and the work you need, and any notes or photos you choose to send us.

Log data

Like most websites, the Site collects information that your browser sends whenever you visit (“log data”).

Log data can include your device’s Internet Protocol (IP) address, your browser type and version, the pages of the Site you visit, the date and time of your visit, how long you spend on those pages, and other statistics.

We may also use third-party services, such as Google Analytics, that collect, monitor and analyse this kind of information to help us understand how the Site is used and make it work better.

Communications

We may use your personal information to contact you with newsletters, marketing or promotional material, and other information we need to send you.

Cookies

Cookies are small data files, which may include an anonymous unique identifier. A website sends them to your browser, and they are stored on your computer or device.

Like many websites, the Site uses cookies to collect information. You can set your browser to refuse all cookies, or to tell you when a cookie is being sent. If you don’t accept cookies, though, you may not be able to use some parts of the Site.

Security

The security of your personal information matters to us. Keep in mind, though, that no way of sending information over the internet, and no way of storing it electronically, is completely secure. We aim to use commercially acceptable means to protect your personal information, but we can’t promise that it is absolutely secure.

Changes to this policy

This policy first took effect on 14 June 2017. Any change to it takes effect as soon as it is posted on this page, and the date at the top of the page shows when the policy was last updated.

We may update or change this policy at any time, so please check this page from time to time. If you keep using the Site after we post changes here, you are acknowledging those changes and agreeing to be bound by the updated policy.

If we make any material changes to this policy, we will tell you, either by emailing the address you have given us or by placing a prominent notice on the Site.

Contact us

If you have a question about this privacy policy, email us at info@allgrasssolutions.com.au or use the office phone number and postal address below. Our contact page lists every way to reach us.

The terms that apply when we work on your lawn or field are set out in our terms and conditions, and our website disclaimer explains how to treat the general lawn and turf information we publish.